Roger Sheldon started Sheldon Palmes in 1997. He has grown the business from one location to three locations around Citrus County. He specializes in commerical lines and ensuring his employees and customers are treated with respect.

When he is not at work, he enjoys spending time on the water and traveling with his family.

Samantha is an Agent/Office Manager, and has been with the agency since January 2016. She specializes in customer service as well as home and auto insurance. She is beginning to learn commercial lines. Being able to help customers is one of the things she enjoys most, in addition to the people that she works for and with. She’s a self-described people pleaser and feels that if everyone around her is happy then she knows she’s doing her job correctly. When she is not on the job, she enjoys relaxing by the pool or on a beach.

“We will do what we can to satisfy your insurance needs.”

Wendy is one of the agency's Customer Service Representatives. She has been in the insurance industry, on and off, for 30 years. She has been with the agency since August of 2013 and specializes in home, auto, boat, motorcycle, umbrella, and all personal lines of business. 

Wendy has one son and enjoys her downtime by traveling and spending time with family and friends.

"I am here to help. If I can answer questions that help my clients, then that always makes me smile."

Candace is one of our agents that has been with us since November of 2020. She has over 5 years of insurance experience and specializes in commercial and personal lines. She enjoys helping our insureds get the coverages that they need and makes it a pleasurable process. 

When she is not at work she enjoys boating, fishing, family, and her fur babies.

Sandra has been with the agency since May of 2009 and in the insurance industry for over fifty years. Her favorite thing about working in insurance is getting to see and meet a lot of interesting people and understanding the necessary evil of the insurance world. 

When she is not at work, she enjoys playing golf, cards, reading, socializing, and playing with her dog KoKo. 

Jennifer has been with the agency since December 2021. She started off as a receptionist and obtained her CSR License. She specializes in home and auto insurance. The thing that she enjoys most about her job is that she is always learning something new.

When Jennifer is not at the office, she enjoys spending time with her family.

April is a licensed agent and has been with Sheldon Palmes since November of 2018. She has over 24 years of experience in the insurance industry. Specializing in commercial lines, she is committed to excellent customer service and finding clints the right coverage for their needs.

Outside of the agency, April enjoys spending time with family and friends, music, cooking, walking, and swimming.

Regina has been in the insurance industry since 1989 and with Sheldon Palmes since April of 2007. She specializes in personal lines as well as some commercial lines policies. What she enjoys most about her job is being able to help people find the insurance coverage to best fit their needs. When she is not in the office she is spending time with family and friends, camping, gardening, and doing anything outdoors in the sun.

"I know that insurance is not people's favorite, so we try to make it easy and as pleasant as possible."

Kathy has been with the agency since May of 2008. She specializes in property lines and life insurance. Her favorite part of this business is helping people find quality, yet affordable, insurance coverage. 

Kathy has one daughter and two wonderful grandchildren. Kathy is a U.S. Army Veteran and when she is not at work you will find her playing with her grandchildren.

Nicole is a CSR and a 2-15 Life Agent. With over 9 years of insurance experience, she has been with Sheldon Palmes since March of 2015. Nicole specializes in commercial lines and life insuance but takes care of personal lines as well. Meeting and helping people are some of her favorite things about her career. 

When she's not working to find insurance for our clients, she enjoys spending time outside or on the water with her family and her beautiful fur baby lab.

Jessica has been with the agency since February of 2019. She started as a receptionist and then moved to customer service representative. Her speciality is personal lines insurance which involves home, auto, boat, and motorcycles. She enjoys helping our clients get the best insurance for our needs.

When she is not working she enjoys spending time on the water and time spent with family and friends.

Lorrie has been with the agency since March of 2022. She specializes in matching clients with the appropriate agent for their needs. She enjoys meeting and corresponding with customers.

When not at work, Lorrie enjoys boating, hiking, swimming, and snorkeling. 

Jessi has been with the agency since October of 2021. She is one of our receptionists and she specializes in matching customers with the right person for their insurance needs. Jessi enjoys meeting and corresponding with customers and helping them find affordable insurance with our agents.

When not working, she enjoys hiking nature trails with her dogs, going fishing on the boat with her dad, and tending to her yard and all the beautiful flowers.