“Ms. Barr – Thank you for counseling me about my interest in insuring my old Corvettes. Your knowledge of the automobile products, your clarification of the company’s position, and your candor in answering my questions has earned my trust. I’ll be back.”
“Absolutely LOVE Sheldon Palmes…you are simply the best!!”
“Ms. Greer – I wanted to take this opportunity to let you know how much my husband and I enjoyed working with Wendy yesterday in buying our new HO policy. We had started the process in the Inverness office with Katy but were not impressed with the service we received so we started calling around not realizing your office and Inverness were the same. The experience with Wendy was much better and we will be bringing our auto policy over when it comes due. Wendy has excellent customer service skills and it shows.
As a former manager of a bank office I realize and appreciate hearing from satisfied customers when an employee does well but also take the opportunity to coach those employees who may need additional customer service skills training.”
– C & M Asher
“Kristen, Wonderful! I appreciate all of your work and you are excellent in customer service. Thank you, it was a joy to work with you.”
“Nichole, thank you soooo much for your pleasant patience with me. I know I was frustrated which was not your fault.”
Appreciatively – Pat
“I would like to compliment your CSR, Samantha Barker, for outstanding service as my CSR. Samantha has handled my account for several years and is ALWAYS very responsive, helpful, and proficient. I have had many homeowners and auto insurance agents and none of them have been as good as Samantha. You probably already know this, but you are very fortunate to have Samantha on your team.”
“Kathy, we called on you and you soooooooooooo delivered. There really aren’t too many people that deserve bragging rights but in our book your #1 and the queen of bragging rights...With all of our heart we so thank you for saving us countless money on our items that you were tasked with.
If you truly knew how what we do is so much more out of love and serving others verses paychecks…You would be thrilled to know you really really made a difference to those you don’t even know but your diligence will be felt to them…
Happy Thanksgiving and Abundant Blessings to all of you at Sheldon Palmes and to your beautiful Familia’s.”
– Marlo C.
“Wendy did a great job writing my mobile home policy.”
– via Hibu
“Kathy Whitley is amazing! She is the BEST and I recommend her to everyone!”
– via Hibu
“Thank you for your patient and professional assistance in getting us a good policy.”
– Gale H.
“I would also like to add, that you have been a pleasure to work with. I understand that you are very busy, I greatly appreciate the time you have taken to work with me. And all the help you have been in locating insurance for our houses. I hope that you will be there for a very long time.”
– Kathy A.
“Many thanks for all your extra work. I was very impressed and grateful for your “additional digging :)” ie: actually looking up the house etc… I look forward to doing adtl business with you (auto, etc.) when we move full time.”
– Chris P.
“Christmas in July? or Thank you! You really worked on this one!”
– Bob M.